Does anyone know how to raise a complaint that actually gets looked at rather than ignored by customer services? I want to speak with someone accountable and not people who just hang up the phone on you when trying to get a problem resolved (and a problem that was entirely caused by Samsung in the first place)?
Hey @Jason S, sorry to hear about your experience so far. If you would like to raise any concerns/complaints, please get in touch with our Customer Solutions Team. They will take a look at your case and come to a resolution for you. You can get in touch with them over email at email@example.com or over the phone on 0330 726 1010. Hope this helps. 🙂
I am also having this exact issue, cannot speak to manager as it coincidentally cuts off each time. I have never received such infuriating and disgusting customer service. Did you ever find out how to speak to a manager or make an official complaint?
I am also now going through this same thing and have been since last Thursday I have talked to quite a few ppl none of them helped try and figure out the problem that started it and noone of them even cat like they care enough to...has Anyone been able to get ahold of a supervisor and get their problem solved yet?
I'm having the same issue Jason. Do you know if they have an email?
Does anyone know if there is an email for management or direct line to management?
I am currently having the same experience. It is so unprofessional. I have talked to many supervisors who are not helpful. Now, I will be talking to a manager. What is clear is that Samsung is greedy. They have great customer service if you paying them but if they have to pay you for a problem on their end - forget it. They should advertise that - we make great phones but we don't honor our agreements.
if you guys get an email, please share it with me as well.