Does anyone know how to raise a complaint that actually gets looked at rather than ignored by customer services? I want to speak with someone accountable and not people who just hang up the phone on you when trying to get a problem resolved (and a problem that was entirely caused by Samsung in the first place)?
Hey @Jason S, sorry to hear about your experience so far. If you would like to raise any concerns/complaints, please get in touch with our Customer Solutions Team. They will take a look at your case and come to a resolution for you. You can get in touch with them over email at email@example.com or over the phone on 0330 726 1010. Hope this helps. 🙂