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How to get full refund

(Topic created on: 08-03-2022 10:39 PM)
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Kazouk Fit
Apprentice
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I have purchased samsung phone 4 weeks ago and returned 3 weeks ago as it was not unlocked. I bought new samsong phone 2 weeks ago but not arrived yet. Today I received note I only get 2/3 of money I had paid.   noone replied as to why and I do not not know how to process to claim full refund as they do not tell me why and how much   can I have procedure  please? 

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6 REPLIES 6
Beth_S
Pathfinder
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Hi @Kazouk Fit !

You'll need to contact the Online Shop Team. Their number is 0330 726 7467.

They're available Monday to Sunday, 8am while 10pm. 

Kazouk Fit
Apprentice
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I have tried it before but long time wait and get transferred and the lines got cut off.    I need a direct number to insurance team or customer service team who can respond to me without hung up.  thank you any way 

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Solution
BandOfBrothers
Samsung Members Star ★★
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You can also email the Samsung Shop Team @Kazouk Fit  

They reply within a few days.

support@samsunguk.zendesk.com 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Richmar83
Helping Hand
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Try live chat on the website. I've spoken to them a couple of times recently about an order and only a few minutes wait
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Kazouk Fit
Apprentice
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yes I did more than 10 times  they said to call number  thanks anyway

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Kazouk Fit
Apprentice
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received reply. Thank you 

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