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Original topic:

How to get full refund

(Topic created on: 08-03-2022 08:26 PM)
Kazouk Fit
Apprentice
Options
Samsung Lounge

I have purchased samsung phone 4 weeks ago and returned 3 weeks ago as it was not unlocked. I bought new samsong phone 2 weeks ago but not arrived yet. Today I received note I only get 2/3 of money I had paid.   noone replied as to why and I do not not know how to process to claim full refund as they do not tell me why and how much   can I have procedure  please? 

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1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Maker ★★
Options
Samsung Lounge

You can also email the Samsung Shop Team @Kazouk Fit  

They reply within a few days.

support@samsunguk.zendesk.com 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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6 REPLIES 6
Beth_S
Moderator
Moderator
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Samsung Lounge

Hi @Kazouk Fit !

You'll need to contact the Online Shop Team. Their number is 0330 726 7467.

They're available Monday to Sunday, 8am while 10pm. 

Kazouk Fit
Apprentice
Options
Samsung Lounge

I have tried it before but long time wait and get transferred and the lines got cut off.    I need a direct number to insurance team or customer service team who can respond to me without hung up.  thank you any way 

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Solution
BandOfBrothers
Samsung Maker ★★
Options
Samsung Lounge

You can also email the Samsung Shop Team @Kazouk Fit  

They reply within a few days.

support@samsunguk.zendesk.com 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Richmar83
Voyager
Options
Samsung Lounge
Try live chat on the website. I've spoken to them a couple of times recently about an order and only a few minutes wait
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Kazouk Fit
Apprentice
Options
Samsung Lounge

yes I did more than 10 times  they said to call number  thanks anyway

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Kazouk Fit
Apprentice
Options
Samsung Lounge

received reply. Thank you 

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