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Original topic:

Haven't Received Trade-In Pack - Can't Contact Team. Any Ideas?

(Topic created on: 12-10-2021 09:41 AM)
PJC83
First Poster
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Samsung Lounge

Morning, going for a long shot here as I've got nowhere else to go.

Submitted a trade-in request 2 weeks ago, got the confirmation email straight away saying a pack would go out in 24 hours.

2 weeks later, pack hasn't come through and 2 emails to samsung@tradeinresponse.co.uk have gone unanswered. The stated phone number 0333 2079 676 has a message saying that the call centre is closed due to COVID, and contacting customer support through live chat on the Samsung site is another blind alley as they are a completely different department and cannot assist.

Anyone have any ideas?

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3 REPLIES 3
Aklima
Troubleshooter
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Samsung Lounge
Hi,
Try them on fb and you can chat to them live on the members app.
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Members_jKJ1zhB
First Poster
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Samsung Lounge

I had a mess with each recent trade in and claim....takes ages

 

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KholaI
Moderator
Moderator
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Samsung Lounge

Hey @PJC83 

Have you tried reaching out to our Online Shop Team? If not, please give them a call on 0330 726 7467, as they'll be able to assist you with this.

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