Got no order id

[Midhat Noor Kiyani]

Hi, 

I ordered Samsung s20 FE and the galaxy book from the Samsung Canada e-store yesterday using PayBright. Even though I got a confirmation of loan email from PayBright but the retailer (Samsung) didn't send me any confirmation email. Now, I don't have any order id to track my order and I am not sure whether the order was placed successfully or not.

Please share if you know anything about that!

[AminH · Accepted solution]

Hello! We'd recommend contacting Samsung in your region using the following link: https://www.samsung.com/us/common/visitlocationsite.html