Galaxy S21 Series | FAQ's and Pre-order details

[ElinH]

The new series of Samsung smartphones have been revealed at Unpacked 2021: the Galaxy S21 series – available to pre-order now in the Nordics (SE, DK, FI, NO) until 28 January 2021! And don't forget to check out the pre-order promotions on offer with it too! When purchasing a phone in the S21 series you can claim Galaxy Buds (which ones depends on phone model) and SmartTag for only 99SEK, 99NOK, 79DKK or €9.90.

During 2020 we all faced the challenges of not seeing our loved ones, but somehow we also managed to maintain our social lives and connections through the great world of technology. Virtual work meetings, endless phone calls and online house parties became a part of the new normal.

The next gen Samsung smartphones, the S21 series, aim to support the new normal - allowing us to share our world and connect with the people around us. With Galaxy S21, you can do more than ever, more easily, with an ecosystem of Galaxy innovations, experiences and connected devices — from your tablets, wearables, PCs to Smart TVs and home appliances.

In summary: the Galaxy S21 makes your everyday… well, E P I C!

The Galaxy S21 series comes in three models to fit your lifestyle and feature needs: Galaxy S21, Galaxy S21+ and Galaxy S21 Ultra.

S21 & S21+: triple-lens, AI-enhanced pro-grade camera system built for every user, so anyone (even me maybe?) can capture, edit, and share amazing shots, and in steady 8K video; edge-to-edge, Dynamic AMOLED 2X adaptive 120Hz display; the most advanced processor ever in a Galaxy device, so you can download quickly and game and stream seamlessly.

S21 Ultra: quad-lens advanced pro-grade AI-enhanced camera system, which includes ultra-wide and wide lenses, as well as Dual Zoom-lenses (one optical 3x and one optical 10x; adaptive display that supports a refresh rate from 10Hz to 120Hz at Quad HD+ quality; Wi-Fi 6E and Ultra Wide Band (UWB); S Pen support…

(Yes, S Pen support on an S-Series!)

And of course there’s a lot more. Epic, one might say.

So - what are your thoughts on the new S21 series? If you have any questions regarding the S21 or how to pre-order feel free to ask them here. You can also check out the UK S21 board for more FAQ's. 

//The Community Team 🤝

[robinlundstrom]

Sure but I can't find where to send this PM 😕

[hhh-dk]

I ordered 2 x S21 Ultra 16/512 the 21 jan. Should, according to the shop, be shipped 25 jan., now, 1 feb., still no phones. I then tried to cancel them, but that is not possible. I have to wait until they are shipped, then return them, before I can get my money, so I can buy another brand.
Status: "Order Status : Preparing Dispatch" 😞

[Bratty1]

Same here, normally you would hover or press the icon to DM somebody, but that doesn't work, i've still heard nothing from Samsung, and it states on my preorder they would start shipping on the 25,01,21,  I1m going to try and phone them today see if i get anywhere with that, worst service ever

[Bratty1]

That's shocking, i'm lucky in that aspect i have not paid for the phone or accessories yet i'm going through Klarna payment service, what i'm pissed off about is the total lack of customer support, it's almost impossible to contact them, communications giant, i don't think so

[Bratty1]

Agreed but to be honest i'll be glad if they just started the process to actually send my order, no change whatsoever since i received my receipt, nothing can be said but a ***** service, i actually have the case and s pen i ordered after the phone from Nettonet, nice case just nothing to put in it

[ElinH]

I have sent you a private message asking for your order number, so that I can help you to see where your order is at 😊

[KIK2]

Still waiting also for the Ultra Black. Preorder 25 january, and is Processing.:(
Very disappointed! The cover, and a tag is ready for shipment, but i wanted the phone. I could have gone to a retailer and bought it there! Whats the point of ordering directly then?

[Magnus2]

I thougt you bought them because it is the best phone. A little delayed shouldnt be a reason to choose another brand.. I got my shell from Samsung today but still no phone from Telenor...but I can wait for the gold 🙂

[RAGE77]

So is there any dates for the custom colors when they will ship? I mean "4-6 weeks" in relation to what? It's pretty vague as it is. It's like someone asking for my door code and me answering "it's between 0000 and 9999". 

[robinlundstrom]

Still, nothing happened with my order, guess it´s still stuck in its package, ready to be sent since the 29th

If I was handling this kind of logistics this way at my work, I would get fired!!!!!