Just been browsing my Samsung Members App and have just seen this in the Benefits section.
Sadly I've already purchased my Samsung Note 10+ 5G on launch date so I'm not eligible to create a claim. 😞
I'm in the UK so not looked into the T&C's of this offer to see if it is country / region specific.
Hi there samsung Community.
I'm sure I'm not the only person with this issue and I am feeling the need to voice it hear as I have phoned Samsung and have gotten a very blunt response also tweeting had no response. This is in regards to the free active watch promotion. I was extremely unlucky to have bought my s20ultra 4 or less hours before the promotion started.
Now my issue is I could easily return my device to the retailer and receive a replacement device that would be purchased within the qualifying time frame but my reasons for 8 device's in my home being Samsung not including the broken Samsung phones and TV's is because I loved there ethos of helping our inviroment and being environmentally friendly even now on there latest flagship device the s20ultra that have a number of donations services for a number of world problems from world hunger to saving the environment . I am a environmentally friendly member of society and this earth. The retailer I received the phone from does not have a store to return the device in person. witch would mean I am going to have to send a perfectly working phone back to the retailer via post costing the environment then thay would send me a new device again via post costing envioroment again also my original device will be sold at a cheaper cost or recycled along with used head phones and charger. Then I would apply for my watch receive it via post costing enviroment again so in complete 4 times thay would have to deliver goods for me to receive a watch I am entitled to as there was no advice to wait one hour to save myself 150 pounds or more .is anyone else in this situation I would rather resolve this issue with Samsung i have spoke to customer service claims compartment and basically was told there was nothing she could do even though my actions will have a negative impact on the environment. Due to there actions. I await your response
Mr Marc O'Reilly
