28-06-2023 07:12 AM in
28-06-2023 09:01 AM in
28-06-2023 09:44 AM in
Hi @Obsydian ,
We remove stuff that goes against the Members Community TOS (https://eu.community.samsung.com/t5/news-rules-faqs/community-terms-of-service/m-p/92#M1 ) & Guidelines (https://eu.community.samsung.com/t5/news-rules-faqs/community-guidelines/m-p/97#M2 , duplicates, or at user request for their own post(s) to be removed.
Regarding the 'NAR': There’s a bug in the Members app build that mistakenly notifies standard users to replies we make of clones of their posts in our moderator area (which standard users don’t have access to - hence the confusing messaging of them being deleted). Those post clones are for our review, and automatically generated by any instances of keywords that the management wanted to make sure we didn’t miss. The ‘NAR’ tells the rest of the team that it’s been reviewed by a moderator and ‘No (Further) Action Required' on that specific instance (e.g. it’s a false flag; just a reply to a topic with one of the keywords in the topic title; or already been dealt with).
It's been going on a while:
We reported the bug back in 2020, and have kept on reporting it since, but apparently it’s proven to be difficult for the various people at the Samsung side of things to fully resolve.
28-06-2023 04:40 PM in
28-06-2023 04:42 PM in
29-06-2023 05:30 AM in
These comments you create > are they comments made on another person's thread as replies ?
If so and there has been moderation implemented on another person's thread to remove content that infringes the Community Guidelines then it maybe the case your reply comments then bear no relevance due to the previous moderation.
So to keep a thread on topic and within guidelines they'll need to keep the thread straight.
The Community I assume has hundreds of posts and threads created per day so making contact with individual members wouldn't possibly be possible.
Just my thoughts on this.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
29-06-2023 09:28 AM in
Cheers BandOfBrothers. 👍
@Obsydian , We try to give notice whenever we can: either by a public post in the relevant topic or by PM (depends on what’s appropriate to the situation). Exceptions are duplicate topics/posts, and spam/advertising topics/posts from the various bots and chancers we frequently get on here (replies to those spam/advertising posts tend to get swept up in the clean-up operation).
Duplicates are pretty obvious (and if there are replies to duplicate topics we merge the topics and remove/edit the duplicate posts in order to keep coherence as best we can). And the spam/advertising too much of to keep posting notices of (you'd have multiple posts and variations of "Hey, you know that user you thought was genuine? Well, it turns out they were a fake, with a fake problem or fake advice, and just wanting to sneakily post a 'hidden' link to a site selling fishing equipment or pirated apps.")
And of course, there's good old fashioned human error on our part: where someone should've been notified their post was removed, and why, but just wasn't in that instance.
I'm happy to have a look into any posts of yours you reckon are missing. Can you remember what they were about and roughly when they were posted?