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Original topic:

Disney+ cancellation

(Topic created on: 2 weeks ago)
Members_ftZ82Ob
First Poster
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I took out the 3 or 6 month disney+ offer when I got my phone and now I can't find anywhere to cancel the subscription. If I log in to disney+ app it asks to renew subscription, and I can't do anything else. 

I can't find any way through any Samsung apps to cancel the offer that is now taking £7.99 from me and I can't even use it! 

5 REPLIES 5
GoanGeek
Samsung Members Star ★
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Login in to Disney+ web and try.
Scottishsparks
First Poster
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I can’t find how to cancel either. Did you manage to cancel?

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PaulM1
Moderator
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Hi, @Scottishsparks. It will depend on whether you subscribe directly via Disney+, or whether your subscription is indirect (for example, handled by your mobile provider or another third-party retailer).

If it's direct, you can cancel by signing in to your Disney+ account (with step-by-step instructions provided on its website). If it's indirect, you'd need to reach out to the third-party (e.g. mobile provider) for instructions on how you can cancel your subscription. 

These details can be found on Disney+'s Help section, which you'll be able to locate via a web search. 

Please let us know when you get your subscription cancelled.

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Scottishsparks
First Poster
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Hi. I used the code given in Samsung email. Went into Disney plus and redeemed the offer. However under my profile on Disney plus there is no option to cancel. It only says my subscription is valid until December then they will take payment 

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PaulM1
Moderator
Moderator
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@Scottishsparks. Ah, I see. In that case, I'd recommend liaising with Disney+'s Support Team to ensure that you can enjoy the trial and not be charged for a paid subscription at its completion. 

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