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Original topic:

Confusion Over Trade-in

(Topic created on: 10-12-2021 06:52 PM)
Sam_Fran
First Poster
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Samsung Lounge

I bought a phone recently and used the trade-in offer. Although it was stated that I would have the discount included automatically, I was charged the full amount. The phone I traded in was received by Samsung eight days ago, and I have no idea what is going on.

 

Why was my discount not applied automatically, as stated?

 

Am I to expect a reimbursement at some point?

 

Is it normal to not receive an acknowledgement of receipt of the traded in device? 

 

I am unable to make phone calls to resolve this due to a speech impediment. I have had two Live Chat conversations that randomly ended half way into the conversation for no reason at all. I am so very confused.

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2 REPLIES 2
xSteveuk
Maestro
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Samsung Lounge
You could try contacting support
Live chat and hopefully
Get an answer to your trade in

https://www.samsung.com/uk/support/contact/

This page maybe helpful

Can I track the progress of my order?

https://www.samsung.com/uk/shop-faq/products-and-orders/can-i-track-the-progress-of-my-order/
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Sam_Fran
First Poster
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Samsung Lounge

Thank you for your post.

 

I have tried four times now to speak with the agents at the live chat. Most of them have been lovely enough, and mention a "technical issue" with the chat system.

 

I have since been given an email address by them that I shall now try.