Complaint

[DenimO]

Hello. Can anyone help with the right channel to make a complaint please? I have screenshots to attach to my complaint. Thanks. 

[Kathie1404]

Good luck with that one. Have you tried ringing customer services?
I have this email address from when I made mine
support@samsunguk.zendesk.com
Hope this helps and you get a solution.

[DenimO]

Thanks a lot. It's amazing how there is no advertised channel isn't it!? ...especially when it is customer services you need to complain about 🙂

[Kathie1404]

Ha ha, well that's samsung for you. There is a ceo email on the site but everyone says that doesn't work. Which doesn't surprise me. Worst customer service ever for such a big company

[SocietyGirl]

The quickest way is to contact us on socials. @SamsungUK on Facebook, Twitter or Instagram. We'll sort you out!

Also, the CEO channel does work, but it's more for super urgent issues that have arisen and contacting us via other channels hasn't fixed the issue.

Also, @Kathie1404 and others, if you're not happy with customer service you receive/d, please let me know and I'll look into it/point you in the right direction - we don't want you to be left feeling unhelped! 

[DenimO]

Thank you SocietyGirl. Much appreciated. I am unhappy with customer service I received so how can I bring this to your attention please so I know it is picked up? Thanks.

[SocietyGirl]

DM me and I'll have a look for ya.