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Original topic:

Cashback

(Topic created on: 27-01-2021 05:16 PM)
ShonaT1210
First Poster
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Samsung Lounge

Hi I was wondering if anyone having problem receiving their cashback from promotion that ran over Christmas? I’ve had 2 claims validated on 22/12/20 saying I’d receive payment within 30 days. Obviously 30 days been and gone now, I’ve messaged Samsung to be told they having issues with payments and that they can’t give me a timeframe of when I’ll receive my cashback? Had anyone else had problems? Is their any legal action I can take? Surely it’s false advertising? 

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9 REPLIES 9
strawberry cake
Hotshot
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Samsung Lounge

@ShonaT1210 

 

hi! try chasing this with below contacts

offer@samsungpromotions.claims

telephone 0330 054 2417 (UK) or 01223 2303  (ROI) 

 

😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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Dvigelis
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Samsung Lounge
still waiting too
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Snickely
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Samsung Lounge
also haven't received mine 😕
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Cee2
First Poster
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Samsung Lounge

Hi, I am still awaiting my 55€ cashback from December? It was validated or 30 days ago and I am still waiting? Good news! Your claim for cashback has been validated by our team. Please advise me.

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Blessed4life
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Samsung Lounge
Hi, try calling their customer service.
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Justka
Apprentice
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Samsung Lounge

ShonaT1210

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Justka
Apprentice
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Samsung Lounge

Justka

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Aaron J
Journeyman
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Samsung Lounge

What was the offer?

 

I always seem to miss these things 🤔

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ml2021
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Samsung Lounge

It appears that Samsung can talk the talk but does not know how to walk the walk. Shame about a good product but don't maintain quality customer care. 

I'm still not happy with the outcome of my issue. 

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