Cant scan qr on phone on qr scanners

[Toknicke]

Hi

I have flip5 and i can't scan qr code on for example ica or on the bus. 

Do anyone have the same problem?

[JakeSully]

Is QR function turned on in the camera app?

[Toknicke]

The problem is not to scan qr codes on phone.
The problem is that other devices cant read qr codes on flip 5 screen

[JakeSully]

Ah since how you wrote this, made me think your flip 5 couldn't scan qr codes that are in ica and on the bus. But you actually meant other way around.

Could be due to reflections maybe? Is it possible to get qr code up in smaller screen and have phone closed and qr there and then you try and scan it?

[Toknicke]

Thanks for the tip about the small screen but i already tried that.

[Daniel-M]

Hi @Toknicke!

Other devices may have trouble scanning the qr code if the qr code is a screenshot or if you have a screen protector.

You can try increasing the brightness of the screen when trying to scan the QR code. See if this helps.

[Toknicke]

Hi thank tried it and i dont have screenprotect.
I suspect that flip 5 has a plastic screen and that's the problem

[JakeSully]

There is pre-applied screen protector on inside screen, that protector is there to protect the softer layer of screen from scratching and denting.

Since inner screen is made of plastic and glass layer and is very fragile.

[Toknicke]

I have tried the smaller screen to. Doesn't work either 🤔