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canceling a order

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New Member

Hi,could someone tell me how to cancel a order i made today,the samsung site keeps saying go to My Samsung but there is nothing on the site to click My samsung,have tried chat and it said someone will be with you and after a hour gave up.So i rang samsung and the lady said she would cancel and i would receive a confirmation email but have not received one and not sure she understood because her English was not good or because of my Northern accent,can anyone explain how i can cancel online,Thanks for any advice.

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Moderator
Moderator

Hey @wish12 ,

 

you should be able to cancel this by contacting our Online Shop Team. Find all their contact details here: https://www.samsung.com/uk/support/contact/

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Thanks will try in the morning.

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