I Live in Finland and bought a s22ultra new phone from the store end of October. I liked android phone thats why I specially bought this phone. But when I started to use phone I noticed that there is some issue with the hearing speaker problem. Then I went to the store and they send me to Samsung support centre and they told me I need to give my phone for repair. They checked and told me they need to changed the speaker. This is so strange that why the new phone needed to change speaker. its new phone and if there is some manufacture problem then they should replace the phone with new one. But the store and Samsung support centre both are denied to replace with new one. I think this is not fair because I did not do anything with speaker and its new one so they should replace it not the change the speaker only. I am looking forward some solution from you. I do not know where I need to contact thats why I am writing here. Thank you!
Hi @S22 ULTRA 1
Congratulations to your new phone but sorry to hear about your issue. You are going about the process right, if its not within the return policy period (to the store you bought it from/samsung.com) you need to contact Samsung Support for further help.
First the phone will be checked in a service center/service partner to be repaired, this is the procedure. If the phone can not be fixed, then there will be a credit done.
But start by taking contact with Samsung Support 😊