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Book 2 pro 360 reset

(Topic created on: 08-11-2022 06:46 PM)
321 Views
Michelecal25
Apprentice
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Hi guys!
Im having some probelms due to a virus on my laptop, so I would like to reset it. I tried the reset using the samsung recovery app but i get this error:

image

The only possible way is to reset trough windows settings or reinstall windows 11.
If I reset the laptop using Windows settings app, will I keep the samsung preinstalled apps like gallery, security, notes etc..
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1 REPLY 1
FardinK
Pioneer
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Have you tried using Malwarebytes on the laptop. It's a free program that removes viruses. I use it whenever I get some malware or virus. It works really well.