Hoping someone from Samsung sees this and picks up on it for me as I've tried contacting customer services myself which ended up a complete waste of time.
I'm being refused credit by Samsung finance, despite Experian saying I have a credit score of 967 currently. Super confused why Samsung think this means I can't be trusted with a £24 a month payment, any advice guys?
I have had the same experience.
I got an email from Samsung promoting 0% interest suggesting that I click the link to take advantage of their offers.
So I went online completed the purchase and at payment completed Samsung Finance application.
It rejected the application [my Experian score is 999]
It suggested I pay by credit card.
Web chat did not help. Nor did phone/email customer service.
So I am a potential customer with a perfect credit score rejected by Samsung. Maybe I will stick with Sony...
I have just had the exact thing happen to me. I have a credit score of 974 so excellent. I have been declined a 0% interest rate for a new Samsung phone. However, my husband applied through Apple and received the 0% interest rate straight away. We have a joint account, our names on all household accounts, both fully employed and yet I am still declined for the 0% interest rate. Either they are lying about their 0% special or I would like an explanation on what basis I was declined.