Samsung Lounge

Custom List Message Item

How to raise a complaint or speak with a supervisor or manager through customer services

Posted by 10-03-2021 01:55 PM in Samsung Lounge

Does anyone know how to raise a complaint that actually gets looked at rather than ignored by customer services? I want to speak with someone... View Post

a month ago

Oh yeah samsung and I are in a hate hate relationship...they HATE when I tell them to give me a m... View Post

Galaxy Watch 5

Posted by a month ago in Samsung Lounge

Nothing official yet but once again the next Galaxy Watch expected to be unveiled in August. However some speculation and one idea gaining... View Post

a month ago

Looking forward to 5 pro or ultra whatever they end up calling it with large battery if rumours a... View Post

Disney + offer

Posted by 05-04-2022 08:14 PM in Samsung Lounge

Has anyone managed to successfully claim their Disney offer. Having purchased a qualifying device, I went into the system, put in all my details... View Post

a month ago

I finally got my gode, but now I need to activate it. I have sky q and was intending to use it vi... View Post

Why is customer service such a mess

Posted by 24-04-2022 02:22 PM in Samsung Lounge

So if anyone's up to date with my post you will know Samsung tried to take money from me and locked me out of my device due to a big f**k up on... View Post

a month ago

Yikes, the unlocked it weirdly at 1am last night but still it's a horrible excuse by them! I real... View Post

Upgrade Programme - Device returned and accepted but Klarna still taking paymen

Posted by 22-04-2022 06:19 PM in Samsung Lounge

Can anyone help? I've returned my S21+, and received the Samsung email accepting the state and transferred ownership to... View Post

25-04-2022 02:32 PM

Hi @theroninhunter , I have just responded to your PM. Check your inbox for an update... View Post

Be aware of Care+ offer!

Posted by 12-07-2021 09:05 PM in Samsung Lounge

Be aware of curent misleading offer "ONE MONTH FREE" of samsung care+. In the brackets it say (Does not renew) 'see... View Post

24-04-2022 06:06 PM

Hi I too am confused I have just received my S22 I too clicked on the 1 month free Care+ thinki... View Post

Ronaldo

Posted by 22-04-2022 08:53 PM in Samsung Lounge

I feel so bad for him after his son died View Post

23-04-2022 08:51 AM

Indeed it's sad for anyone to have to go through this View Post

Voice to text with external monitor

Posted by 23-04-2022 03:51 AM in Samsung Lounge

Is there a way to Digit with 'voice to text' mode using an external monitor? (by using Samsung Dex on a Galaxy s20fe) Thing is when i... View Post

Samsung Upgrade Lounge

Posted by 15-05-2021 08:04 AM in Samsung Lounge

I became eligible for an upgrade at around 11am BST on Friday 14th May. For the last 21 hours or so, the upgrade lounge portal has not been letting... View Post

22-04-2022 09:33 PM

i hi i have spent hours rang them and the same outcome? View Post

Samsung launches Sustainable Accessories Ahead of Earth day

Posted by 21-04-2022 05:48 PM in Samsung Lounge

Samsung have teamed up with Plant Based Designer Sean Wotherspoon for an exclusive collection ahead of Earth Day ,cases for the S21 and... View Post

22-04-2022 03:51 PM

Thanks @DannyT , thought it was worth mentioning as Samsung making some interesting eco moves.... View Post

Cashback promotion

Posted by 21-04-2022 05:55 PM in Samsung Lounge

Hi I've had my claim for cashback approved (Samsung HW-Q800A) on the 14/4/22 has anyone had a claim paid and how long on average did you have... View Post

22-04-2022 02:14 PM

After submitting your claim, we'll send you an email and a text to let you know whether it's been... View Post

Just got the delivery notice for my pre-order from 5-6 weeks ago - will I still be able to get the free galaxy buds?

Posted by 20-04-2022 08:56 PM in Samsung Lounge

Good evening, I Pre-ordered the new S22 Ultra 5-6 weeks ago, and I just got the delivery notice from DHL that it will be delivered tomorrow. ... View Post

21-04-2022 08:36 PM

Well, if I don't, both phones will be going back  View Post

Boost Offers

Posted by 21-04-2022 03:57 PM in Samsung Lounge

Hi, I am now very annoyed. I am informed about your boost offers but am unable to get them. I call and speak with your people but they can never... View Post

21-04-2022 04:25 PM

OK, so I don't qualify for either. In that case can Smasung please stop sending me emails about b... View Post

Unwanted deleted Gmail address

Posted by 19-04-2022 11:25 AM in Samsung Lounge

Hi Samsung Community, While searching for my ID got to the ID hints part and discovered a very old Gmail address I deleted a while back, so any... View Post

21-04-2022 03:01 PM

No worries - and sorted that 'accepted solution' bit for you.  View Post

Randomly charged? Anyone else?

Posted by 20-04-2022 02:37 PM in Samsung Lounge

Just a random question for you guys. This morning I got a random £570 charge from Samsung which is the exact discount of my trade in device,... View Post

20-04-2022 05:51 PM

And if anyone shows you hate for telling the truth then the problem lies with them not you. Onc... View Post

كك

Posted by 18-04-2022 09:54 PM in Samsung Lounge

اريد نيترو قيمنق 3 اشهر View Post

19-04-2022 11:21 AM

Hi @FUN3 , Not sure if you're aware, but you've posted on an English language Communi... View Post

Purchasing mobile from Samsung UK with Trade-in

Posted by 30-03-2022 07:46 PM in Samsung Lounge

Recently I decided to buy a S22 from Samsung. I arranged for the trade in of my wife's old S8 and placed the order. I then decided that (i) I... View Post

18-04-2022 07:55 AM

@djc290761 how long did the refund take View Post

Free Ear Buds Offer

Posted by 06-04-2022 04:39 PM in Samsung Lounge

Hi Samsung, I missed the deadline for the Ear Buds by 1 day because I returned the S22 Plus. I had to wait a while for my Network to process the... View Post

18-04-2022 12:49 AM

Hi Samsung, On 8th April you emailed me and asked for proof, which I replied back to on the same ... View Post

Phone link /quick link

Posted by 17-04-2022 03:14 PM in Samsung Lounge

Trying to transfer stuff from Z2 fold to samsung book pro 360 5g via quick share and phone link on windows 11 connecting but just says preparing it... View Post

Transaction of XXX debited from your a/c *xxx at SAMSUNG ELECTRONIC SC HWALBACH AM DE

Posted by 14-03-2022 11:02 AM in Samsung Lounge

I have received notification "Transaction of XXX debited from your a/c XXX at SAMSUNG ELECTRONIC SC HWALBACH AM DE" Can any one explain... View Post

16-04-2022 09:24 PM

Wtf i got charged $20.. not cool View Post

Changing order to another Samsung account

Posted by 16-04-2022 12:06 PM in Samsung Lounge

Hi all, When ordering a new phone I forgot I had 2 Samsung accounts and used the wrong one. Is there anyway of linking the order to... View Post

16-04-2022 05:05 PM

Hi, thanks for the reply. They said I will need to cancel and reorder, not sure it worth it. View Post

Control Everything With A Touch Of The Hand

Posted by 14-04-2022 11:33 PM in Samsung Lounge

Polish-British start up Walletmor has created the world's first microchip implant that can be used for contactless payments at any card... View Post

15-04-2022 02:33 PM

Walletmor's implant connects to a Mobile application icard which is used for topping up Funds. Wo... View Post

Only God know

Posted by 13-04-2022 04:22 PM in Samsung Lounge

Some people on here have problems with there device or need help but the way they wrote or explain only God knows what they're on about with... View Post

15-04-2022 11:59 AM

Yes, I've seen the almost daily instalments! View Post

SAMSUNG BROWER

Posted by 13-04-2022 07:56 PM in Samsung Lounge

View Post

14-04-2022 09:22 PM

I think its an appreciation post  View Post

a long time user of Samsung tvs tablets and phones

Posted by 13-04-2022 10:55 PM in Samsung Lounge

After using multiple expensive Samsung products and recommending them for years I'll personally be telling anyone who asks for my advice to... View Post

14-04-2022 04:56 PM

Samsung have recently extended software support for new and recent Devices to 4 years of Os ... View Post

Is this a legit email address

Posted by 11-04-2022 08:02 PM in Samsung Lounge

Noreply@samsungpromotions.claims It was for the promotional earbud things View Post

11-04-2022 08:40 PM

Thank you View Post

IFix it, Samsung and Right of Repair.

Posted by 10-04-2022 12:27 PM in Samsung Lounge

I am very happy to hear the news that Samsung, will work with IFixIt, to respect the right to repair, providing people with authentic genuine... View Post

11-04-2022 07:21 PM

yes. it has to start somewhere. following this line of thoughts, i believe EU will also want it a... View Post

How is this acceptable customer service?

Posted by 30-03-2022 03:25 PM in Samsung Lounge

Today (a day early) I recived a delivery containing my new White A53. Sadly, what wasn't in the box, was the case I ordered. In its place,... View Post

11-04-2022 03:48 PM

@AntS, sure, i will prepare my case and i will present it to you. One of the seniors in quest... View Post

Phone link

Posted by 10-04-2022 09:59 AM in Samsung Lounge

New phone link was quick share link to Windows saying preparing but failed both Samsung 360 and Samsung fold3 on same WiFi saying connected but... View Post

Hi Samsung

Posted by 09-04-2022 07:04 PM in Samsung Lounge

Every comment is someone complaining so I thought I would just say....... good job Samsung never had a single issue with any of your products keep... View Post

10-04-2022 09:33 AM

Always one. The award go's to NONKAREN for never having a single isuess with a smasung product. ... View Post