Bought the S23 Ultra on the Samsung site immediately after its launch. I chose a new contract with Three mobile which meant I was redirected to the A1Comms site who trade under a different name.
I entered my PAC code at the point of order.
Was told the phone would arrive by 13th Feb, and was surprised it arrived a few days later with a Three SIM. So far so good.
However SIM failed Activation. Contacted Three mobile who referred me to A1Comms after 20minutes of investigation. The phone number was wrong.
Googled A1Comms, and called them. They didn't recognise the order number or dispatch number. After 25minutes, they found my details and told me I shouldn't have received my mobile and SIM card so soon as the SIM cards were not yet registered for activation.
I asked if I could use my existing EE SIM as it would be 3 days before my SIM was registered.
Three days later, (today) I called A1Comms who put me through to Samsung, which sounded like an overseas call centre.
20minutes later, they said they'd contacted A1Comms to activate my SIM.
They apologised for the delay and said it might be an hour before the SIM awakens.
I'm still waiting.
This is 2023. Am I being too impatient or are my expectations of buying a premium modern phone just too high.
It was faster and slicker buying my first Nokia mobile over 20 years ago.