24-01-2022 09:17 AM in
I bought a QE75Q80AATXXU. I noticed that around the tv screen there is areas that is brighter and have the same shape as the protection bars and styrofoam that was around the tv when i unpacked it. It's very noticeable in some movie and game scenes. Somebody know what this is? I have tried every settings and washing it away with a microfiber cloth with water.
Solved! Go to Solution.
26-01-2022 12:03 PM in
That's look strange. Looking at the QE75Q80AATXXU this looks like UK model(XXU), but same model(QE85Q80AATXXC) sold in Nordics usually have protector screen that should be taken off.
If your TV has a protective film, it should have a "tab" in one of these corners sticking out, There should also be a barcode on the screen. In this link you can see a clip how to see if you have a film and also : How to remove the protective film from your new TV | Samsung Hacks
If this is not the case, I recommend to contact the support for more help.
26-01-2022 12:10 PM in
Hi. Thanks for reply. This is after i have removed the protective film. I got the solution on an other forum. The pixels got bruised during transport. Something heavy was put on the box and squashed the packaging hard onto the panel.