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Original topic:

A33 and A53 bluetooth problems after Samsung update

(Topic created on: 08-07-2023 10:11 PM)
2568 Views
PV73
Student
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A33 and A53 phone's have extreem difficulty to find (and connect) to BLE devices nearby after installing the update Axx6BXXU6CWxx on the A33 or A53. 

Phone's can only find and connect to devices when they are kept at extreem short distances (like 5 cm). Normaly  (before the update) discovery and connection could be made easy within 6 up to 10 meters.

Samsung, please advice or make a update! 

 

20 REPLIES 20
Silance
First Poster
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Same here, big problems to connect after last update!
Emmi S
Community Manager
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Hi @PV73 and @Silance 

I don't have any information about this earlier, but I have sent this further within Samsung so it can be investigated some more. Hopefully it will be solved soon! 

/Emmi
Tednikea
Student
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I seem to have the same issue.

Any workarounds ? 

PV73
Student
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Hello Emmi, 

Thank you. Can i provide more information to you/Samsung? Is er a way to get into contact?

/Pepijn

Emmi S
Community Manager
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Sure @PV73 - send me a PM here with more details! 😊

/Emmi
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Tednikea
Student
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Hello , @Emmi S .

 

How can I send you more information?

We have many devices that appear to have the same issue 

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BRTTT
Student
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I can also confirm that we see this issue for many A33 and A53 users after this specific update. Bluetooth range is severly limited and almost unusable. Clearing bluetooth cache or even a factory reset does not fix the issue. Absolutely a serious issue!

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Emmi S
Community Manager
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Not more than I have sent this further within Samsung and its investigated @Tednikea, unfortunately  🤔

If you have any more info you can send to me by PM and also report it through the Members app, Support -> Send feedback -> Error reports.

/Emmi
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owen almendro
Student
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I have the same problem after update how about ETA on fix?

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