12 months free Disney + code- 50 days and waiting

[Members_elTQGQ4]

Hello, since I have submitted my Disney+ claim I haven't got the email with the code yet... and every single time I get in touch for an update all I get is "rest assured, we are working on it, it has been escalated, please rest assured..." Honestly, this is getting ridiculous. I feel like we have to beg for something that has been advertised when we got the products. Not to mention there is no complaints system in place, all I got was a manager who didn't even apologize for calling 2 days later that promised and did absolutely nothing about my complaint, on the contrary, he just closed the case lol.

Is anybody else in the same situation?

#samsungisajoke #nocustomerservice #samsungs22ultra 

[BandOfBrothers]

There has been a few threads on this in the Samsung s²² series boards to ehich some information in them may help vua a forum search @Members_elTQGQ4 

[Gbr0]

I'm in the same boat 49 days now and same experience when contacting them but I won't give up I want what's owed.

[Members_vhCwkn1]

Im Also waiting not as long as you guys with 50 days geez but it has been over the 28 days they stated it takes to send a code. It's acc pretty ridiculous they can treat consumers like this. Its not like there's a chip shortage for a generated code. We already had to wait weeks for the phone its not putting samsung in a good light. Samsung get us our codes I wanna watch obi wan.

[RS836]

I've been waiting 3 months for a code and not getting anywhere with customer support- I will dispute with my credit card company as offer has not been honoured and this was the reason I ordered through Samsung!