I am writing to express my extreme dissatisfaction with my recent purchase of the Samsung Galaxy Z Fold 5, which I bought on March 3rd, 2024. Regrettably, the device has developed a significant issue wherein the screen has started blinking intermittently on its own.

As a loyal Samsung customer, I was excited to invest in the Galaxy Z Fold 5, despite its premium price point of 1.5 Lakhs. However, the unexpected malfunction of the device has left me deeply disappointed. I rely on my smartphone for both personal and professional use, and the current state of the device significantly hinders its functionality.

Given the substantial investment I made in purchasing the Samsung Galaxy Z Fold 5, I expect a high level of quality and reliability. However, the occurrence of this issue within such a short period after purchase indicates a potential manufacturing defect or quality control issue.

I kindly request that Samsung Customer Service promptly address this matter by providing a solution to rectify the problem with my device. Whether through replacement, or refund

, I seek a resolution that restores the functionality and reliability of the Samsung Galaxy Z Fold 5.

Please advise on the next steps to initiate the resolution process and ensure that my concerns are addressed in a timely manner. I appreciate your attention to this matter and look forward to your prompt response.

Thank you for your assistance.