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VixieLou22
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Has anyone got anywhere when making a complaint to Samsung?

I upgraded to a S24+ at the start of the year. Samsung said back in Feb that they accepted the return of my old phone and would settle the outstanding balance with Klarna, but haven't. I am now paying for 2 phones, one of which I don't have anymore. 

Tried calling, but have been told by various departments that they can't help. Tried the complaints line and they couldn't find me on the system so couldn't log the complaint and and they suggested emailing. I emailed last Monday and haven't had a response. I chased on Friday and emailed the 'contact the CEO site' and still nothing. What do I need to do to get someone to help me with this!

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