In the past week my volume when playing back media from any platform has gone haywire.  I have a Samsung s24 Ultra.

It will be fine, then I go to adjust volume up or down on the side buttons and the system then turns volume off to zero.

I try to increase volume either through the buttons or on the screen, it keeps forcing it to zero.  I have tried with volume limiter on/off, no difference.  I have reset the phone...sometimes it works, other times no.

I have cleared cache and done everything else that I can find on the Web but the issue continues.

Happens when using a BT headset or just using the phones speakers.

When I try to scale up the volume on the screen after the volume issues start, the sound comes through intermittent and distorted and keeps setting it back to zero.

It sounds as if the phone is "clipping", even at a low level of audio output.  Whether I am watching media through YouTube, Facebook, even just a media player...the issue is there.  Music playback is affected as well.  Gaming, the same issue.

No other audio signal is affected... ringtone, alerts etc. all work fine.  It's just on media playback.  So it suggests it's not hardware but software related within Samsung.  

Really annoying.  Sure a new phone is bound to have bugs, but this is getting ridiculous as to how many.