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Been on the Samsung Shop and have a query?

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AshtabS9Ultra
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So I eventually got my refund for my s24 ultra after 10 long days. Question is where is my trade in money Samsung. My S23 ultra is now technically stolen as you have processed it and sent it on but where is my £410 which by the pay is a pittance compared to the £600 I got off originally. I love Samsung phones and I love ultras. But honestly I don’t think I’m going to be able to own one again purely for customer service. Yes phones go faulty all manufacturers do. It’s how you deal with it that matters. What am I going to have to do to get this trade in money? Does any know how to tackle this? Just for people that don’t know I order a s24 ultra, it came faulty, traded in my perfect s23 ultra for £600 off. When it came to exchange Samsung said middle of march. So I changed to refund which was fine and they said they would give me £410 for my old phone. Refund has come, trade in money nowhere to be seen. 
thanks regards ash 

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