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Been on the Samsung Shop and have a query?

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LeeStrong
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As title states, I've not received my Watch6 or strap with my order.

The items are on the packing slip, DPD referred me to Samsung, I've reported this to Samsung who have told me two things. On the phone they stated the items should have been delivered together, then advised to wait 1-2 days for delivery of the watch which was sent separately.

 

The order status and packing slip confirms the items should have been sent together. It's now been 3 days, still no watch or tracking information, customer support are now ignoring my responses. What do I do now?

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