I bought a Samsung s22 off of amazon prime last week and paid full price for it. I have used the phone for 5 days before I recived a notification saying it was part of an incomplete trade in offer and it will be locked in 72 hours. I have called samsung help which referred me to a number only open week days (I got this notification at 7 pm on a Friday night) I've sent off several emails that have all been ignored and I'm living in a state of so much stress not knowing what to do as I got rid of my old broken phone and I go away this week so I need my phone for train tickets, travel details and contact home. 

I am absolutely fuming with the lack of communication and lack of help and do not know what to do. I feel entirely helpless and at a loss. The phone itself has been ideal but I wish I never bought it after this mess.