Keep getting the dC error code. Struggling to get an engineer visit scheduled.

Appalling service from Samsung support. Very disappointed. I have been a Samsung loyal customer for a very long time, but this recent experience has left me extremely bitter.

It’s been more than a week that our Samsung washer dryer has broken down. 5 calls later, an engineer visit is not being scheduled. Every time I called I was asked to perform some diagnostic steps and rest the machine for hours, which meant losing an entire day before I can call back.

The most recent was to run a calibration and as the machine got stuck on the calibration mode, called back and was then told to record a video and email Samsung Support (btw which means an another day lost as it’s a 24 hrs turnaround time)

After insisting to arrange an engineer visit, I was then put on hold for app. 30 mins and then told a technical specialist will call me back.

So, as it stands right now, the washing machine is still broken and I still don’t have an engineer visit scheduled ☹

Also tried using the webchat support and got the below msg