Hi 

Got my new device but for the life of me i cannot get my pc to access it so i can move files back and forth. My phone and old device on the same cable are all fine. i have checked every setting (its on file transfer) and nothing. The phone is detected by the pc and shows up on file manager (windows ) but all i get is "cannot copy file, The device has either stopped working or been disconnected) i have never had this issue with my other android Samsung devices before. i think i have checked everything and even tried different cables. Very frustrating. Please help.