Hi All,

I'm nominating myself for "Dumb User of the week award"

I was getting black lines when printing and they had got to the point that they were annoying. I googled it and found a video showing how to clean the transfer unit. That seems simple enough. I opened the printer, remove the  transfer unit and sure enough it was pretty grubby so I cleaned it. All good so far.

When I replaced the transfer unit the door wouldn't close, I tried so many times and it won't go back in. I don't want to break anything. I thought I'd remove the toners so I could see what was stopping it. I can't get the toners out. It seems the right hand side is locked/jammed somehow. Its like the mechanism locks when the transfer unit is in (except mine isn't)  This explains why the door wont close too. If I remove the transfer unit the door shuts fine.

I am completely stuck and wish I'd left it alone. 

Is my diagnosis correct?

Is there a way to unlock the mechanism so I can close the door with the transfer unit fitted ?

Hoping there is a friendly engineer who can help me out here.

Cheers

Dave