I recently suffered a bad experience with Samsung customer relations. To the point were I am no longer going to purchase their products. This is from me, a life long Samsung customer. I have been since the early 00's. Teles, laptops, phones, wearable and even my washing machine. 

But my recent experience has soured my affinity for the brand.

I recently purchased a Flip 5 December(23). I haven't been completely thrilled with it. It does seem quite delicate. Even in its protected case. 

I saw the press release on the hinge causing potential issues down the line. And that Samsung would fix this issue free of charge. Low and behold. My screen from the bottom half down starts flickering on and off. After research, this is caused by the hinge issue. I arranged an appointment with my local Samsung store. I thought it would be open and shut, but this was not the case.

I attended my appointment and explained the issue. The lady I spoke to seemed uninterested as I explained the issue, and was carefully looking my phone over. She takes the phone away from me to take to an engineer to look at (For about 5 mins). The lady, manager and engineer came to visit me at the desk. Apparently, I had 1 dead pixel in the top right hand side of the phone. I've never noticed it. . There is no damage on or by it. The only damage is from the hinge. But this 1 dead pixel voids the warranty. Therefore, Samsung don't have peform the repair. And it will cost me over £400.

I raised a complaint. Which was a task in its self. I received a call back. I explained the above, lifelong Samsung customer etc But I got the same generic response from teleadvisor. They obviously didn't bother to investigate, or couldn't care less about retaining me as a customer. They said if Samsung perform the repair, it will reinstall the warranty. I said the warranty isn't worth the paper it's wrote on.

Therefore, it's looks like I will be selling this device. And never purchasing another Samsung product.

Well done Samsung👏🏻 you have just lost yourself a good few lifelong customers.