Hey Samsung Fam,

I hope you’re all doing well. I’m reaching out because I’m having an issue with my Galaxy S22 and need some advice or support from you guys. A pink line suddenly appeared on my screen out of nowhere, and my phone has no physical damage or water damage.

I reached out to Samsung Customer Support, and they were super helpful initially. They called me back and told me to take my phone to the nearest service center and show them the email they sent, which basically said they’d diagnose my device and provide a solution if there’s no damage.

But here’s the problem: When I went to the service center, they told me that only the S22 Ultra is eligible for a free display replacement, not the regular S22. Now I’m stuck and really frustrated because I was told otherwise by customer support.

Samsung is supposed to provide software support for the S22 for four years, but if the hardware can’t hold up, it’s pretty pointless, right? I really think they should replace the display for free, especially since the issue isn’t my fault.

Has anyone else had this problem? Any tips on what I should do next? Your advice and support would mean a lot!

Thanks a bunch,

Dhanush