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Screen Lock Issue

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SOLVED
Apprentice

Hello All

I was able to unlock my screen this morning with PIN and Fingerprint but then it stopped working telling me that my PIN was incorrect.

The only option was to Factory reset my phone but now when I want to setup a Screen Lock and add a PIN I get the following error:

 

Screen Lock PIN has already changed. Try again with the new screen lock

 

I cannot set any Screen Lock so my phone is open and vulnerable, has anybody had this and solved it?

Screen Lock is secured by Knox so is there away to delete a PIN in Knox?

 

Thanks

65 REPLIES 65
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Apprentice

Hi, my phone stopped recognizing my pattern and I can't unlock it, I haven't been able to use my phone for over a month now, I can't use "find my phone" because it says that the option "remote controles" wasn't turned on.. is there any way I can unlock it without losing any data? Please! Anything that can help me? I really don't want to lose all my stuff doing a hard reset. Thank you!

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@Lalyyy1 wrote:

Hi, my phone stopped recognizing my pattern and I can't unlock it, I haven't been able to use my phone for over a month now, I can't use "find my phone" because it says that the option "remote controles" wasn't turned on.. is there any way I can unlock it without losing any data? Please! Anything that can help me? I really don't want to lose all my stuff doing a hard reset. Thank you!


I fixed this issue by downloading the update fix from Xda developers web site copy the file to SD card and install it from boot loader! Instructions were with the update file.

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@hartley95uk wrote:

@Lalyyy1 wrote:

Hi, my phone stopped recognizing my pattern and I can't unlock it, I haven't been able to use my phone for over a month now, I can't use "find my phone" because it says that the option "remote controles" wasn't turned on.. is there any way I can unlock it without losing any data? Please! Anything that can help me? I really don't want to lose all my stuff doing a hard reset. Thank you!


I fixed this issue by downloading the update fix from Xda developers web site copy the file to SD card and install it from boot loader! Instructions were with the update file.


Thank you for replying! I have zero knowledge about this and English not being my first language isn't helping, unfortunately 😂 is there a way you could link me the "update fix"? Thank you again!

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Check the first post on this. I think the update you need is the emergency beta 2 Fixhttps://forum.xda-developers.com/s10-plus/how-to/galaxy-s10-sm-g975f-official-oneui2-10-t3980879
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Hi, 

 

Do you perhaps know if there is a link for this issue but for S8? 

Thanks in advance! 

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Hi, 

 

Do you know if this issue has reoccurred? 

I can't access my S8, I can't complete my pattern screen lock because it stops within the fourth line..? But the touch is perfectly fine? 

Highly appreciate for fast response!