28-10-2019 06:21 PM - last edited 28-10-2019 06:23 PM
Hello All
I was able to unlock my screen this morning with PIN and Fingerprint but then it stopped working telling me that my PIN was incorrect.
The only option was to Factory reset my phone but now when I want to setup a Screen Lock and add a PIN I get the following error:
Screen Lock PIN has already changed. Try again with the new screen lock
I cannot set any Screen Lock so my phone is open and vulnerable, has anybody had this and solved it?
Screen Lock is secured by Knox so is there away to delete a PIN in Knox?
Thanks
Solved! Go to Solution.
28-10-2019 07:05 PM
Same problem here
28-10-2019 07:34 PM
Same here S10+ XEF
28-10-2019 08:40 PM
Same problem here I'm experiencing this issue with pattern unlock
28-10-2019 08:43 PM
Same issue too
It just started a while ago...but its not recognising my pin anymore
As you can imagine this can be a huge Issue as if I restart the phone it will ask for the pin to unlock...and if it doesn't recognize it ...I can't access my phone which is super bad as I don't want to reset my phone
Can someone please tell us what's going on...this seems like quite a severe issue
28-10-2019 08:50 PM
Same problem here
28-10-2019 08:55 PM
Same issue. Somehow managed to reset as I was completely locked out. Now cannot set a screen lock or biometrics. Tried to with/without data restore after the factory reset but still same issue.
28-10-2019 09:01 PM
28-10-2019 09:36 PM
Same here. I had to do factory reset and now I cannot set lock password/pattern/pin. It says something like Connection error. Try again
28-10-2019 09:50 PM
Same problem. This is ridiculous. Today all of a sudden my screen was locked and it was not taking my screen lock pwd. I had no option but to wait for the battery to completely drain and then do a factory reset from recovery menu. Now after all this circus, i am unable to set any lock pwd/PIN.