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Original topic:

Gallery Not Functioning Properly

(Topic created on: 22-10-2019 05:34 PM)
oliver17
Journeyman
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Questions

Since updating to the beta i can no longer:

- re-order albums in the "Album's" pane in Gallery, attempting to long press and drag to re-order results in the album 'snapping' back to its original location.

- set an album cover image, trying to do so doesnt apply any cover image

- hide/un-hide albums. An error appears saying there are no albums to hide/un-hide, despite there being albums present

 

Is anyone else having these issues and if so is there a fix?

I have tried the usual troubleshooting steps - clearing cache etc. - to no avail

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2 REPLIES 2
Li4m79
Explorer
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I don't have that issue with mine. Maybe clear Gallery cache and restart phone see if that sorts it. Also make sure it's up to date in the Galaxy Apps store
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TomaszT
Beta Moderator
Beta Moderator
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Hey @oliver17 

 

It doesn't seem to be a global problem, since I can do all the actions on my device without any problems.

So if you haven't yet, try those steps:

 

1. Select "Media Storage"> Storage> Delete Data
2. Select "Sec Media Storage"> Storage> Clear Data

 

If that doesn't help, then please make sure to submit an error report using Beta Feedback option via Samsung Members app!

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