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Original topic:

Beta servers

(Topic created on: 19-11-2020 11:00 PM)
Eltas
Pathfinder
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I keep getting errors in the beta app for reporting things.
Server error 500. 
I never used facial recognition for unlocking my phone, and decided to set it up. It doesn't recognise my face, and says my lense is dirty when it's bright daylight I'm trying to set it up in. 
And when it did finally register my face, it then didn't work, and continues to say I'm not recognisable. 
Anyone else seeing these issues? 
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1 REPLY 1
MartynaK
Beta Moderator
Beta Moderator
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@Eltas,

 

I would recommend you to clear cache of the Samsung Members application to resolve the problem with error reports. Do you manage to submit error reports? Or the message appears before filling in the report? If after that, please try to report the issue (if it still persists) so that our developers can have a look at it 😉.

As for the facial recognition feature, please make sure the lense is completely clean, and the light is not too bright. If the Members app works, do not hesitate to report this problem too, but in a separate error report and with log files attached :hand-with-index-and-middle-fingers-crossed:.

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