Strange coincidental Internet problems

[Jay551]

So for the last few weeks scince updating to the beta my Internet router keeps breaking and stops providing Internet. This problem occurs every hour or so and can be temporarily fixed with a router reset. The stranger part is that the problem follows me to other households. I belive the problem is something to do with my phone as when I disconnect to the Internet the problem does not occur. This isn't a problem with my Internet router as we've had technicians to look into it for us.

[Juli3n]

@Jay551 you're with Virgin Media? If so then you're not the only one. Not sure exactly what it is, but since the beta 1, devices somehow crash VM SH3. I've heard people saying clearing network settings worked for a bit, I also had a few Virgin engineer visits but they had no clue (and replaced everything). I ended up buying a new router and putting the Virgin Hub into modem mode, not had an issue for almost a month. Virgin are also starting giving their new Hub out (with WiFi 6) so hopefully this one should be better.

[Juli3n]

Saying that, there is obviously something that our devices are doing different now with One UI 4 that they never or rarely done in the past, which isn't helped by Virgin poor hardware.

[Jay551]

Thanks for letting me know, though. I'd imagine samsung will fix this in a later update.

[Juli3n]

It's been on since beta 1 so not sure. The fact that it's affecting only Virgin Super Hub 3 also makes me think that they might not fix it and router shouldn't behave like Virgin's do, but will see.

[MartynaK]

@Jay551

Please, report this problem via the Samsung Members app attaching log files, right after the issue occurs .