18-09-2022 08:28 AM
18-09-2022 08:36 AM
Hi, Most likely, there is a notification from one of the apps inside the secure folder. Everytime you restart your phone, it checks for notifications and if there is any, it asks you to unlock the secure folder.
18-09-2022 10:16 AM
18-09-2022 11:24 AM
18-09-2022 07:06 PM
18-09-2022 11:36 PM
19-09-2022 07:46 PM
19-09-2022 07:51 PM - last edited 19-09-2022 07:51 PM
20-09-2022 02:18 PM
You can boot your phone in Safe Mode to exclude that the cause of the problem is one of the downloaded apps.
Turn the device off > tap Power off > press and hold the Power and the Volume Down buttons at the same time, to turn the device on > when Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button > check whether the issue also occurs in Safe Mode.
To exit Safe Mode, hold Volume Down and Power buttons for at least 5 seconds to force a reboot.
If this does not help diagnose the cause of the problem, please submit an error report in Samsung Members app. 🙂
22-09-2022 10:21 PM