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How do you generate logs and send error reports?

(Topic created on: 26-09-2023 08:59 AM)
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lorenzo_Angeles
Explorer
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I'm new I have had a lot of issues with this beata update one noticeable thing is that it has a major hit on my battery and my phone sometimes overheats and framerate goes out the window 10fps lol
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6 REPLIES 6
Neo001
Legend
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Not sure, if there is a different way to report issues with the Beta, but in general, you can send error reports via Samsung Members app > Support > Send feedback > Error report.

It ask you if the system logs can be attached. Select Allow. You should send out a report within 5 mins when you encounter an issue.

Robbie_R
Hotshot
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Exactly what neo001 says when the error happens come into the members app and go to error reports and it automatically generates a log and samsung will be able to see the cause of the issue once the log is generated and u have sent it.
JAMES4578
Samsung Members Star ★★
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@lorenzo_Angeles  just to add that it is worthwhile sending error reports to highlight  problems , more folk sending logs helps pinpoint issues.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Richyboy1974
Apprentice
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Completely agree about battery life. I came in here to see if others have the same issue. My battery lasts a lot less than prior to the beta. Can't see anything extra using it in the battery status log. My battery would last until I went to bed, usually it would be at 30% but now it's at 30% 5 or 6 hours sooner. Reported under the Power/Battery/Charging section.
lorenzo_Angeles
Explorer
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Same it's gotten so bad that I have to constantly bring a charger with me and in the worse case senoririo I would have to lower the resolution to 720p just so that I could last the entire day.
AnnaMaz
Beta Moderator
Beta Moderator
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Hello @lorenzo_Angeles,

Thanks for reporting! As already mentioned - Please send an error report through Samsung Members app so that the developers can take a look at what may cause the issues you mentioned 🔎

The exact path is as follows: Samsung Members app > Beta feedback > Error reports

Have a good day!

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