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Original topic:

why can't I contact samsung direct!!!

(Topic created on: 15-06-2021 10:28 PM)
MJac
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Why can't I contact samsung direct!!??
8 REPLIES 8
CarloL
Moderator
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Hi @MJac, can you share a bit more about this? Are you trying to contact a specific department from Samsung? Do you need technical support?

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MJac
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the whole site is just a mess. too much going on and nothing of it clear. I was trying to find information about my phone, but all I get is ***** about washing machines and piggin tv remote controls. this site is BULLSHYTE
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AndrewL
Moderator
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@MJac: Sorry to hear of your frustration. If you provide further details of the information you were trying to find, along with the model number of your phone, then we can look into this further for you. 

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MJac
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or you could just make it easier in the first place to find information....
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MJac
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why can't I feckin contact a human being. samsung members? waste of feckin time
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Solution
AntS
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Hi @MJac , I've moved your post from the Contest topic to your original thread on this.

 

Members app > Get Help, and scroll down - and there's some ways to contact Support directly:

 

Screenshot_20210616-150315_Samsung Members.jpg

 

Alternatively, this page on our main website gives you info on the full variety of contact options: https://www.samsung.com/uk/support/contact/ (if you're based in the UK) or https://www.samsung.com/ie/support/contact/ (if you're based in the Republic of Ireland).

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MJac
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I need competent people to advise - that's clearly not Samsung coz they're a waste of time
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JAMES4578
Superuser I
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@MJac I understand you may be a bit frustrated but people are willing to help if you provide further details.  If you do not wish to use Samsung Members a variety of contact options are on the link @AntS  provided.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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