When I plug my headphones into my j3 it turns off anybody know anything about that

[Da21]

🖖🖖🖖🖖🤘

[CarlH · Accepted solution]

Hey @Da21. Are you using the earphones that came supplied with your J3? Do you have any other ones you can test on your phone? Can you also confirm that the software is up to date? 

[Da21 · Accepted solution]

now they ain't they are plugs that came with it and I have another set of earplugs that I've tested it with in the phone still stops working

[CarlH · Accepted solution]

Are you using the stock music app or an app such as Spotify?

[Da21 · Accepted solution]

No I was using one of the HD movie apps off of Google Play

[CarlH · Accepted solution]

Does the issue occur when using the stock music app?

[Da21 · Accepted solution]

This happens when I'm just sitting around whether I'm using an app or not I plug it in and the phone. I unplug it and the phone comes back on