11-08-2021 08:17 PM - last edited 11-08-2021 08:18 PM
Hi all,
Been trying for hours to pre order the samsung galaxy Z fold 3 but it seems your web site down for Germany.
Its stuck on the first stage (Kontaktdetails) see screenshot below
Have tried it on 2 different browser and used Chrome incognito mode - still fails
Also your online support is not working nor does it route to any agent
Can someone please look into this and advise
Solved! Go to Solution.
11-08-2021 08:42 PM
found the issue - your website does not allow a mobile number from another country, which is weird.
so even though my address is in my Germany but I put in a UK mobile number it does not allow me to go to the next stage of my order.
Not even a error message was displayed for that - just by luck i changed it to a German mobile number and it worked.
Your UI needs work and improvement, was a bit of frustrating experience - if you do not want anyone to enter a different mobile country number then this option should not have been there or at very least a error message should have pop out hinting issues with the mobile number.