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Update

(Topic created on: 15-04-2021 05:50 AM)
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Mich6619
First Poster

‎14-04-2021 11:09 AM

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Why since the last update am I unable to watch certain programmes on my amazon prime or have account ?
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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★

‎15-04-2021 05:50 AM

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Perhaps try the following @Mich6619 

 

  • Log out of the app and re log back in.
  • Check the settings and preferences settings of the App.
  • Delete the App from your device and from your mylibrary in the Playstore.
  • Clear the cache and if necessary the data in the app via Settings, Apps, choose the app, Location,  Clear Cache. Clear Data.
  • Let the app developer know your expecting issues.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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antikythera
Black Belt 

‎15-04-2021 08:13 AM - last edited ‎15-04-2021 08:14 AM

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Since the last update of what? The phone or the Amazon app? As well as trying what @BandOfBrothers says make sure the Amazon app is up to date as well via Google Play Store》My Apps & Games 》Updates.

However, deleting from your Play Store Library is not necessary
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