Unable to charge my S8+

[tel37]

Hi all hoping for some help here. Pluged a USB charge lead into bottom of phone, connected other end to PC the PC didnt reconised the connection. Tried plugging into the household socket nothing, tried 3 different cables still same result, unable to charge my phone. Any suggestions please or is phone had it, it's only about 3 years old? Thanks

tel37

[AndrewL]

@tel37: If you have tried multiple cables and the issue has persisted, then this suggests that there is an issue with the charging port itself. if you head to the Samsung Members app > Get Help > Interactive Checks > USB, does this return any errors? Have you tried checking the USB port for any dirt or debris that might be affecting the connection? If so, try cleaning it with a soft bristled brush to see if this helps at all.

[tel37]

Thanks for your reply Andrew, tried all your suggestions and still no difference, thanks anyway.

tel37

[AndrewL]

Sorry to hear that, @tel37

if you would like to arrange for the device to be inspected and repaired by an authorised engineer, then please contact our Help Desk via the link below, where an advisor will be able to look into your available options. Alternatively, as a workaround, you may wish to explore your wireless charging options, such as the Convertible Wireless Charger (https://www.samsung.com/uk/mobile-accessories/convertible-wireless-charger-pg950/EP-PG950BDEGWW/), which you should be able to source via a reputable third party retailer.

https://www.samsung.com/uk/support/contact/

[tel37]

Thanks for the help, took it to a phone shop in Norwich, dust in the charging port chap gave it a good clean out now good as new, £15 well happy.

Terry

[AntS]

@tel37 Glad to hear it's sorted now!