14-02-2021 05:52 PM
Galaxy J7 Pro: I need a new screen.
The live chat goes round in circles and there are no live (human) agents available. The 0330 000 0333 support phone number does not work at all.
The site says that my phone can be repaired but I just cannot get to anyone to tell me how.
Can anyone help?
ADH64
14-02-2021 07:01 PM
Turns out that the phone number on the website is wrong. It should be 0333 0000 0333
14-02-2021 08:15 PM
I've just looked on the contact page and the number is correct, @ADH64.
The J7 Pro isn't a UK/ EU model and wouldn't be possible to repair here. What issues are you experiencing with your phone?
15-02-2021 11:30 AM
Hi Carl You are right that it is correct on contact page Help & Contact | Samsung United Kingdom
But it is wrong on the repair page Repair | Samsung UK
It is listed as 0330 000 0333
I landed on the repair site first.
Kind regards ADH64