06-12-2019 02:07 PM in
few days ago I changed password for my second account on SG9. After change, system want from me in 2nd step code which was generated in procedure of creation account. Not code form SMS or email - I have access to phone and email. I dont remeber codes because I created account many years ago, when I use SG2. An now, after few years, I cant log in to my account because of codes. How can I turn off Two-Step Verification withot logging to account ? Is there special support addres where can I send ask for turn off 2 step verification ? Really only one way is factory reset phone and creating new account ? Especially when I have access to emial and phone (SMS). Why Two-Step Verification ask me for code form list and not from SMS or email ?
29-04-2020 03:26 PM in
29-04-2020 03:46 PM in
I was facing the same problem, Now I want to share the solution by which my problem is solved in Pakistan. Follow the following steps
Step 1: log in to register your query at https://help.content.samsung.
Step 2: They will ask you to provide the following information,
If the issue persists, kindly contact us with a screenshot of the issue and the below info:
FIRST NAME :
LAST NAME :
IMEI NUMBER :
SERIAL NUMBER :
SAMSUNG ACCOUNT VERSION:
Provide all the above information using the same link I have provided above.
Note: No reply to the email will be accepted.
Step 3: They will reply and take time of 4-6 days. (Be Patient)
Step 4: They will turn off the two-step verification now you can sign in. Samsung reply is shown below
As requested, our engineers have deactivated the 2 step verification.
They also remind you to be sure to reactivate the 2 Step verification due to it being mandatory.
I hope it will help you guys. Remember me in your prayers.
29-04-2020 11:48 PM in
I believe this is bull***** , because another person posted the same stupid link which I believe is a phishing sort of links, as always give me a report of bad link or too big to open
30-04-2020 02:21 AM - last edited 30-04-2020 10:45 AM
The link is actually good. It's the same link I posted for you in a different thread but for some reason it's returning an error when used on my laptop but works fine from my tablet. Unsure why this is happening but I can assure you the link is valid. Please refrain from asking people to report him for trying to help!