Support

Open search

Transfer photos to pc

Highlighted
First Poster

phone not recognised by pc anymore 

 

13 REPLIES 13
Highlighted
Moderator
Moderator
Hi @ben160

If your phone is on an Android version higher than 4.3 then you can use Smart Switch to connect to your PC, available via the following link: http://www.samsung.com/ie/support/smartswitch/. If you've tried that and you're still unable to connect then please can you let me know what error messages, if any, you're seeing when you attempt the connection?
Highlighted

nothing happens. only slow charges

Highlighted
What phone are you trying to connect, @ben160? Is Smart Switch open when you attempt the connection? Are you using your official Samsung USB cable?
Highlighted

original cable and ssung a3 2017

Highlighted

Can you try the following steps, @ben160

 

1. Open your telephone keypad.
2. Dial *#0808#
3. Ensure you’re in AP.
4. Please make sure you have MTP+ADB ticked.
5. Press OK at the bottom.

 

Let me know if you can connect your phone to the PC after doing this!

Highlighted

did this , no difference. i connected my lg g3 phone yesterday to my pc and that connected via usb fine

Highlighted

just says slow charging. then i look on my pc for files and it doesn't show up in printers or connected devices

Highlighted

Have you tried connecting your phone in Safe Mode, @ben160? To activate this, restart your phone but whilst it's powering up, keep the 'Volume Button' held down until you reach the home screen. If done correctly, Safe Mode will be displayed in the bottom left corner. 

Highlighted

started in safe mode. still just showing slow charging. thanks though

Top Liked Authors