The worst customer service

[Ahmad79]

104 minutes just asking about my case which the 27 days waiting to receive my device from repair team. 

[KholaI]

Hey @Ahmad79 

What seems to be the issue? Have you tried reaching out to our Social Media Team? They're well equipped with chasing up repairs. If you haven't, please click on the following link, then tap on Facebook or Twitter to get in touch: https://www.samsung.com/uk/support/contact/

You can even drop us a message on Instagram, if that's easier for you.

[Jay217]

Hi @Ahmad79
Where did you book your device in? It may be worth asking the repair centre to chase up

[Ahmad79]

Samsung shop in Manchester

[Jay217]

If its the Trafford Centre Samsung then pop in and ask them to chase up with the "CX team". Explain that you have been waiting a while and you just want them to nudge Samsung along a bit. They're an amazing bunch and the delay doesn't lie with their process in store. Hopefully they can chase this up and find out why there's a delay for you. Do you have a serial number to hand?

[Ahmad79]

Yes I have

[Jay217]

Email: ******* 👀
Explain to them that you have been waiting for the device for nearly a month, include the Service Order Number (top left of your book in sheet), customer number, and your name and contact number. The email address WAS freely available on the Samsung website until last year I believe. They will chase for you 👌

[Jay217]

UK.president at Samsung dot com

[Jay217]

😂 censored, sorry!

[Ahmad79]

I went to store and they said cannot do anything