Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Suspected Fault Galaxy S7 Edge

(Topic created on: 10/03/18 22:02)
Harv63
Apprentice
Options
Other Smartphones

When I plug in headphones to my Galaxy 7 Edge I get sound but the volume up / down and mic function doesn't work. I've checked with two pairs of headphones and get the same issue. Is my phone faulty or needing an update of some sort? Please advise.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Other Smartphones
Check in the headphone port by using a torch to see if there's a build up of lint.

If not then try a soft reboot by turning the device Off and On.

No help then back up and factory reset.

Finally a Samsung Experience Store or Samsung Service Centre location can run a diagnostic on the phone.




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

View solution in context

1 REPLY 1
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Other Smartphones
Check in the headphone port by using a torch to see if there's a build up of lint.

If not then try a soft reboot by turning the device Off and On.

No help then back up and factory reset.

Finally a Samsung Experience Store or Samsung Service Centre location can run a diagnostic on the phone.




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

View solution in context